Shipping policy

1. Introduction

Thank you for shopping at eggchairoutlet.com.au. This Shipping Policy outlines how we ship our egg chairs and hanging chairs, what to expect from delivery, and your responsibilities as a customer.

2. Order Processing Time

  • Once your order is placed and payment is confirmed, we will process your order within 1–3 business days (or sooner if stock is available).

  • Because our products are bulky and often require special handling or freight arrangements, actual dispatch may take longer. We will notify you if your order will be delayed.

3. Shipping Areas & Restrictions

  • We ship to addresses within Australia only.

  • Delivery areas: we currently offer delivery to metropolitan and non-metro areas. Extra fees may apply for remote or regional locations.

  • Once the order is placed, the delivery address cannot be changed. It is the customer’s responsibility to ensure the address is correct and accessible for delivery.

4. Shipping Costs & Delivery Estimates

  • Shipping cost is calculated at checkout based on your postcode and chair type (size/weight).

  • Estimated delivery times and shipping charges will be displayed before you confirm purchase.

  • Delivery timeframes are estimates and begin from the date the order is dispatched — not from the order date. Delays may occur due to stock availability, courier schedule, weather, or other unforeseen events. These delays are outside our control.

5. Delivery Method & Terms

  • For metro areas, we may use private-driver delivery or a freight courier (depending on order and location). For regional or remote areas, we typically use freight couriers.

  • Delivery is generally curb-side / ground-floor only. If your address requires access beyond ground level (e.g. stairs, lift, multiple floors), please contact us prior to ordering — extra fees or arrangements may be required.

  • If no one is available at the address during delivery, the driver may leave the item at the safest accessible location (e.g. front door, porch) and take a photo as proof of delivery. We are not responsible for loss or damage once the item is left unattended.

6. Tracking, Confirmation & Communication

  • Once your order ships, you will receive an email confirmation.

  • If a tracking number is available (for courier-delivered orders), we will include it in the email so you can monitor delivery status.

  • For private-driver deliveries (common for bulky items), we may contact you by phone or email to schedule a delivery timeslot.

7. Damages, Delays & Missing Items

  • Because our chairs are bulky, please inspect the packaging upon arrival. If there is visible damage to the packaging or item, please take photos immediately and contact us at [your contact email] within 48 hours.

  • If you haven’t received your order within 30 days of dispatch, or believe the order is lost, please contact our support team.

8. No International Shipping (Unless Otherwise Specified)

  • At this time, we do not ship outside Australia.

  • Any customs, duties, import taxes or quarantine requirements for items shipped internationally are not handled by us.

9. Alterations and Updates

We reserve the right to update or change this Shipping Policy at any time. Any changes will be effective immediately upon posting to the site. We recommend you review this policy periodically.

10. Contact Information

If you have any questions or concerns about shipping, delivery or this policy, you can contact us at:

  • Email: support@eggchairoutlet.com.au

  • Website: eggchairoutlet.com.au